Curious Thinkers 2026
The annual Curious Thinkers event brings industry leaders together to share insights on the trends transforming payments, technology and customer experience.
About Curious Thinkers
Curious Thinkers is Cuscal’s exclusive, invitation‑only leadership summit, bringing together clients and partners to gain insights from leading local and international experts. While focused on payments, data and innovation, the event also features thought leaders from across industries and individuals with diverse life experience, providing fresh perspectives that challenge thinking and inspire new approaches. First launched in 2018, it has evolved into a highly regarded annual forum.
Curious Thinkers Speakers
Adam Spencer
Radio & TV Host, Keynote Speaker
Rachael Robertson
Author, Keynote Speaker with BA, Grad.Dip.M’ment, MBA
Dawid Naude
Chief AI Officer at Affinda
Dominic Thurbon
Author, Founder & Director at Alchemy Labs
Kath Koschel
Author and Founder of Kindness Factory
Simon Kuestenmacher
Author, Columnist and Director & Co-founder of The Demographics Group
Adam Ferrier
Author & Founder of Thinkerbell
Hannah Glass
Special Counsel, Ashurst Perkins Coie
Jack Morgan
Head of Policy, FinTech Australia
Claire McKay
Assistant Secretary, Payments, Scams and Innovation Branch, Treasury
Dr. Mark Staples
Chief Technology Officer, Digital Finance Cooperative Research Centre
Rob Allen
Executive Director, ICON Future Technologies
Andrea Zannier
CEO and Co-Founder, ICON Future Technologies
Joe Garner
Joe Garner, JDG Advisory
Emma Porter
General Manager, CRM and Loyalty Marketing, Petbarn
Toby Evans
Head of Economic Crime, Australian Payments Network
Craig Kennedy
Managing Director, Cuscal
Freya Smith
Chief Client Officer, Cuscal
Nathan Churchward
Head of Product Solutions & Innovation, Cuscal
David Mason-Jones
Domain Lead, Issuing Services, Cuscal
Agenda
Day 1 - Conference
| Time | Session | Speaker |
|---|---|---|
| 8:00 AM | Registrations Open | Arrival, networking & coffee |
| 9:00 AM | Welcome and Acknowledgement of Country | Freya Smith | Chief Client Officer |
| 9:05 AM | MC's Intros & Housekeeping | Adam Spencer | Radio & TV Host |
| 9:10 AM | Conference Opening | Dom Thurbon | Director at Alchemy Labs |
| 9:40 AM | The Forces Shaping Our Future: Global trends, local consequences | Simon Kuestenmacher | Director & Co-founder of The Demographics Group |
| 10:25 AM | Leading on the Edge | Rachael Robertson | Author, Keynote Speaker, Leadership Expert |
| 11:10 AM | MORNING TEA | BREAK |
| 11:30 AM | Fraud, Scams & Deception: An immersive experience in trust, judgement and human behaviour | Counter Pilot | Immersive Arts Experiences |
| 12:15 PM | Making Australia a Harder Target: A national conversation on financial crime, resilience and collective action | Craig Kennedy | Managing Director of Cuscal |
| 12:25 PM | Panel Discussion | Addressing Financial Crime, Together | Craig Kennedy, Managing Director @ Cuscal | Claire McKay, Asst. Secretary Payments, Scams & Innovation @ Treasury | Toby Evans, Head of Economic Crime @ AusPayNet | Jack Morgan, Head of Policy @ FinTech Australia |
| 1:00 PM | LUNCH | BREAK |
| 1:45 PM | From AI Adoption to Agentic Commerce: Preparing for the next era of transactions | Dawid Naude | Chief AI Officer at Affinda |
| 2:30 PM | It’s Official: We’re now full cyborg. What this means for decision making, marketing and brands | Adam Ferrier | Founder of Thinkerbell |
| 3:15 PM | AFTERNOON TEA | BREAK |
| 3:30 PM | Panel Discussion | From Concept to Reality: Where can programmable money solve real business problems? | Freya Smith, Chief Client Officer @ Cuscal | Mark Staples, Chief Technology Officer @ DFCRC | Nathan Churchward, Head of Product & Innovation @ Cuscal | Rob Allen, Exec. Director @ ICON Future Tech | Hannah Glass, Special Counsel @ Ashurst Perkins Coie |
| 4:15 PM | Unbreakable: The extraordinary science and story of what human beings are capable of | Kath Koschel | Founder of Kindness Factory |
| 5:00 PM | Conference Wrap Up & Key Takeaways | Dom Thurbon | Director at Alchemy Labs |
| 5:30 PM | END OF CONFERENCE | CLOSE |
| 6:30 PM | Dinner | The Foundation Hall at the Museum of Contemporary Art |
Day 2 - AI Workshop | Location: Cuscal, Level 11, Darling Park Tower 1, 201 Sussex Street
| Time | Session | Speaker |
|---|---|---|
| 8:30 AM | REGISTRATION & COFFEE | - |
| 9:00 AM | Building for Agentic Commerce: Explore the technology, data and governance foundations businesses need to become ready for AI-led transactions. | Dawid Naude | Chief AI Officer at Affinda |
| 10:30 AM | MORNING TEAM - Served in the room | - |
| 11:00 AM | Creating an Agent-Ready Business: Examine how operating models, culture and mindset must evolve to make products and services ready for an agentic future. | Dawid Naude | Chief AI Officer at Affinda |
| 12:00 PM | WORKSHOP CONCLUSION & LUNCH | - |
Day 2 - Tokenisation Workshop | Location: MCA, Harbourside Room, Level 6, 140 George St, The Rocks
| Time | Session | Speaker |
|---|---|---|
| 8:30 AM | REGISTRATION & COFFEE | - |
| 9:00 AM | Understanding Australia’s Digital Money Future: A practical introduction to tokenisation, programmable money, key Australian developments and where the technology is most useful. | Nathan Churchward, Head of Product & Innovation @ Cuscal & Rob Allen, Exec. Director @ ICON Future Tech |
| 10.30 AM | MORNING TEAM - Served in the room | - |
| 10:30 AM | Global Use Cases and Industry Transformation: A global view of where tokenisation is creating value across settlement, controls, liquidity, trust and new business models. | Andrea Zanier, CEO & Co-founder @ ICON Future Tech & Rob Allen, Exec. Director @ ICON Future Tech |
| 11:00 AM | From Credible Use Case to Scalable Model: A facilitated discussion and blueprint exercise where groups define what needs to be true for a prioritised tokenisation use case to move towards scale. | Nathan Churchward, Head of Product & Innovation @ Cuscal | Andrea Zanier, CEO & Co-founder @ ICON Future Tech & Rob Allen, Exec. Director @ ICON Future Tech |
| 12:00 PM | WORKSHOP CONCLUSION & LUNCH | - |
Day 2 - Customer Growth Workshop | Location: MCA, Quayside Room, Level 6, 140 George St, The Rocks
| Time | Session | Speaker |
|---|---|---|
| 8:30 AM | REGISTRATION & COFFEE | - |
| 9:00 AM | Banking Growth Experience: Joe Garner shares growth lessons from banking turnarounds, customer insight, market positioning and operational execution. | Joe Garner, Author, Advisor |
| 10:30 AM | MORNING TEAM - Served in the room | - |
| 10:30 AM | Retail Growth Experience — Emma Porter brings a retail lens to loyalty, customer relevance, lifecycle engagement and growth beyond the transaction. | Emma Porter, GM Loyalty & CRM @ Petbarn |
| 11:30 AM | Customer Lifecycle Growth Experience — Cuscal / Visa share practical insights on how lifecycle management can drive primacy, usage, retention and measurable growth. | Cuscal / Visa lifecycle insights speaker |
| 12:00 PM | WORKSHOP CONCLUSION & LUNCH | - |
Curious Thinkers Venues
Event Photo Gallery
Take a look at images from our Curious Thinkers events.
What Our Clients Think
Curious Thinking
Explore the stories, conversations and videos that came out of Curious Thinkers.
How Fraud and Scams Are Reshaping Customer Trust and Expectations in Banking
Frequently Asked Questions
When and where will the event take place?
The event will run over a day and a half on the 13th & 14th of October 2026. Day 1 will be held at the Overseas Passenger Terminal and Day 2 will be held at the Museum of Contemporary Art and at Cuscal Ltd office in Sydney.
How do I RSVP to the event?
Please RSVP to the email invitation received from curiousthinkers@cuscal.com.au
Who will attend the event?
Cuscal clients and partner organisations from banking, financial services, fintechs and corporates. There will be over 200 other CEOs, Senior Managers and Department Heads attending this invite-only event.
I can no longer attend, who should I contact?
Please email curiousthinkers@cuscal.com.au if you can no longer attend and consider nominating someone from your company to take your place.
Can I bring/invite a colleague?
Your invitation has been exclusively selected by the team at Cuscal. However, if there is someone who you think Cuscal would like to also invite please email curiousthinkers@cuscal.com.au to enquire if we have available spots.
Who is organising Curious Thinkers?
Curious Thinkers is brought to you by Cuscal. Born Curious has been engaged to provide event management support.
Is there parking at the event?
Parking is not available at the venue. However, there are several secure car parks located nearby.
How to get public transport to the event?
Visit the Transport for NSW website to plan your trip.
Where is the Dining Experience on 13 October 2026?
The Dining Experience will be held at the Foundation Hall at the Museum of Contemporary Art, 140 George Street, The Rocks, NSW, 2000